Terms & Conditions

Orbit Mobile Car Detailing (“Orbit Detailing”) Website: https://orbitdetailing.ca Effective date: November 4, 2026 Last updated: November 4, 2026

1. Introduction and Acceptance

These Terms & Conditions (the “Terms”) govern your use of the website https://orbitdetailing.ca (the “Website”) and the mobile car detailing services provided by Orbit Mobile Car Detailing, operating as Orbit Detailing (“Orbit Detailing”, “we”, “us” or “our”), to customers in Toronto and across the Greater Toronto Area and surrounding parts of Ontario, Canada (the “Services”).

By accessing the Website, requesting a price estimate, booking an appointment, or allowing us to perform the Services on your vehicle, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website or book our Services.

You confirm that you are at least 18 years of age and that you are the owner of the vehicle, or are authorized by the owner to book the Services and agree to these Terms on the owner’s behalf.

2. Our Services

Orbit Detailing is a mobile service. Our team travels to your home, workplace, parking lot or another agreed location and performs interior and exterior vehicle detailing using our own equipment, water, power and products. You do not need to provide water or electricity.

Our current packages are shown on the Website and may include:

Interior Detail: vacuuming of seats, carpets, floor mats and trunk; light (Stage 1) shampoo of carpets, mats and upholstery; salt, stain and spot removal; cleaning and conditioning of leather or cloth seats; cleaning of the dashboard, door panels, console, vents and trim; interior glass and mirror cleaning; and an air freshener finish, together with the exterior items listed on the Website.
Full Detail Package: the Interior Detail items together with hand wash and dry, tire and wheel cleaning, surface decontamination of the paint, and cleaning of door jambs and exterior trim.
Orbit Max Restore: the Full Detail items with Stage 1 and Stage 2 shampoo and a spray wax finish, designed for heavily soiled vehicles and seasonal resets.

The exact inclusions of each package are those shown on the Website at the time you book. Descriptions, photographs and before-and-after images on the Website are for illustration only. Results depend on the age, material and condition of your vehicle.

We may update, add, change or discontinue packages and service areas at any time. Changes do not affect a booking you have already confirmed.

3. Price Estimates and Pricing

Prices are quoted in Canadian dollars. Our online tool provides a price estimate based on your vehicle’s year, make, model and body type, and the package you choose.

The price estimate assumes your vehicle is in normal condition for its type. The final price may be higher if, when we arrive, we find that the vehicle is in exceptional condition, such as heavy pet hair, severe stains or odours, biohazards, mould, excessive sand, mud or debris, or an unusually large or modified vehicle. If this happens, we will explain the issue and the revised price before starting any work, and you may decline the extra charge or cancel the service.

We may offer promotions, discounts or referral rewards from time to time. Unless stated otherwise, promotions cannot be combined, have no cash value, and may be changed or withdrawn at any time. Offers advertised on our Website or social media pages are subject to their own conditions.

4. Booking an Appointment

You can book through our Website, by calling or texting us, or by messaging us on Instagram. To book, you will need to provide accurate information, including your name, contact details, service address, vehicle details, preferred package and preferred date and time.

A booking is confirmed only once we confirm it to you. You are responsible for the accuracy of the information you provide. Incorrect vehicle details, an incorrect address or missing access instructions may lead to delays, a revised price or cancellation of the appointment.

We will keep you updated about your appointment by text message, phone call or email, for example when our team is on the way, has arrived and has finished. By providing your phone number or email address, you agree that we may contact you for these service-related purposes.

5. Service Time, Location and Access

Most services take about 1 to 3 hours, depending on the package and the condition of your vehicle. Times are estimates only. We will make reasonable efforts to arrive within the agreed time window, but traffic, weather, the condition of a previous vehicle and other circumstances outside our control can cause delays. We will let you know as soon as reasonably possible if we expect to be late.

You agree to make sure that:

The vehicle is available and accessible at the agreed time and place, and our team can park safely close to it.
The location is safe, legal for us to work in, and permits mobile car detailing. If you are in a condominium, apartment building, workplace or shared property, you are responsible for getting any required permission from the property manager, landlord or owner.
The keys, fobs or access to the vehicle are available to us for the duration of the service.
Personal belongings, valuables, documents, child seats and loose items are removed from the vehicle before we begin.

If we cannot start the service within a reasonable time after arrival because the vehicle is not available, the keys are missing, access is blocked, or the location is unsafe or not permitted, we may treat the appointment as a missed appointment.

6. Weather

Exterior services are weather-dependent. If rain, snow, freezing temperatures, extreme heat, strong wind or other unsafe conditions would prevent us from performing the service safely or to a proper standard, we may ask to reschedule, adjust the service, or perform interior work only. We will not charge you a fee for rescheduling due to weather that we initiate. Where the vehicle can be placed in a garage or covered area, we may be able to proceed.

7. Cancellations, Rescheduling and Missed Appointments

We understand that plans change.

You may cancel or reschedule free of charge if you give us at least [24 hours] notice by phone, text or email.
If you cancel with less than [24 hours] notice, or are not available when our team arrives, we may charge a cancellation fee of up to [$ 25% of the booked price] to cover our travel and lost booking time.
If we need to cancel or reschedule for any reason, including illness, vehicle trouble or weather, we will contact you as soon as possible and offer you the earliest alternative time. You will not be charged.

8. Payment

Unless we agree otherwise, you pay for the Services after the job is completed and you have had an opportunity to inspect the vehicle. The full amount, including any agreed extra charges and applicable taxes, is due on completion of the service. We accept credit or debit cards, e-transfer and cash.

If a payment is declined, reversed or not made when due, you agree to pay the outstanding amount promptly. We may charge reasonable costs of collecting an unpaid balance as permitted by law and may decline future bookings.

9. Inspection, Vehicle Condition and Customer Responsibilities

Before starting, our team may inspect the vehicle and take photographs or videos of its condition. We do this to document existing damage, wear and stains, and to resolve any later concerns. Please point out any existing damage, fragile parts, loose or aftermarket accessories, previous repairs, or special instructions, such as delicate materials, sensitive electronics or known leaks, before we begin.

You are responsible for:

Removing money, jewellery, electronics, documents, medications and other valuables. We are not responsible for lost or damaged personal items left in the vehicle.
Telling us about any hazards, including needles, broken glass, spilled chemicals, biohazards or pest infestations. We may refuse or stop work if conditions are unsafe.
Securing pets and ensuring that no one is inside the vehicle during the service.

10. Results, Limitations and No Guarantee of Specific Outcomes

We use professional-grade, eco-friendly products and take reasonable care to deliver a high standard of work. However, detailing results depend on factors such as the age, material and condition of the vehicle, and how long stains, odours or contaminants have been present.

Please understand that:

Some stains, odours, pet hair, salt marks, scratches, swirl marks, paint defects, fading, wear and sun or water damage may not be completely removable, even with deep cleaning.
Shampooing and cleaning can reveal or worsen pre-existing issues, such as worn upholstery, loose stitching, dye transfer, brittle plastics, faded or damaged paint, failing clear coat, or weak seals. These are not caused by our work.
Interior surfaces and carpets may stay damp for some hours after cleaning. We recommend allowing proper drying time before regular use.
Surface decontamination and spray wax improve the finish and offer short-term protection. They are not a ceramic coating, paint correction or a long-term protective treatment, and their duration depends on weather, washing habits and use.

11. Satisfaction and Concerns About the Service

We want you to be happy with the work. Please inspect the vehicle with our team before they leave and tell us right away if anything is missed.

If you notice a concern after the service, contact us within [5-6 hours] of completion with a description and, if possible, photos. Where we agree that part of the service was not completed to a reasonable standard, we will, at our option, return to correct it at no extra charge, or give an appropriate partial refund. This is subject to your allowing us reasonable access to the vehicle and to the limits in Sections 10 and 12. Requests for additional work outside the booked package are charged separately.

12. Damage and Limitation of Liability

We take reasonable care of every vehicle and carry out the Services with reasonable skill.

If you believe your vehicle was damaged by us during the service, you must notify us as soon as possible and, in any case, within [5-6 hours] of completion, and give us a reasonable opportunity to inspect the vehicle. We are not liable for:

Pre-existing damage, wear, defects or mechanical and electrical faults, or any damage that is not caused by our negligence;
Items left in or on the vehicle, or items that are loose, aftermarket or poorly attached;
Delays, failure to perform or additional costs caused by events outside our reasonable control, including weather, traffic, illness, property access restrictions, or acts of third parties; and
Indirect or consequential losses, such as loss of use of the vehicle, loss of profit, or loss of resale value.

To the maximum extent permitted by law, our total liability to you for any claim related to the Services is limited to the amount you paid us for the Services giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for our own gross negligence, fraud, or intentional misconduct, or any rights you have under applicable consumer protection legislation.

13. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

Provide false, misleading or fraudulent information in any booking or enquiry;
Attempt to gain unauthorized access to the Website, its servers or related systems, or interfere with their operation or security;
Introduce viruses, malicious code or harmful material, or use bots or automated tools to scrape or overload the Website;
Copy, reproduce or exploit any part of the Website for commercial purposes without our written permission; or
Use the Website in a way that violates any applicable law or the rights of others.

We may suspend or restrict access to the Website, or refuse or cancel a booking, if we reasonably believe these Terms have been breached.

14. Intellectual Property

The Website and its content, including text, graphics, logos, photographs, videos, designs and the name “Orbit Mobile Car Detailing” and “Orbit Detailing”, are owned by or licensed to us and are protected by Canadian and international intellectual property laws. You may view and print pages of the Website for your personal, non-commercial use. You may not otherwise copy, modify, distribute or reuse our content without our prior written consent.

With your permission, we may photograph or film your vehicle before and after the service and use those images on our Website and social media. We will not publish images showing identifiable personal information, such as licence plates or personal items, and you may ask us at any time not to use images of your vehicle.

15. Reviews, Testimonials and Social Media

The Website displays customer reviews from third-party platforms such as Google. We do not edit the substance of reviews. If you post a review or tag us on social media, you are responsible for your content, which must be honest and lawful. Reviews on third-party platforms are also governed by that platform’s terms.

Our social media pages, including our Instagram and TikTok accounts, are operated through third-party platforms that have their own terms and privacy practices.

16. Third-Party Links and Services

The Website may contain links to or features from third parties, such as Google Maps, Google Reviews, Instagram and TikTok. We do not control and are not responsible for their content, availability, privacy practices or terms. Your use of third-party services is at your own risk and subject to their terms.

17. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy, which forms part of these Terms. Please read it to understand how we handle your information.

18. Disclaimer of Warranties for the Website

The Website and its content are provided “as is” and “as available”. While we try to keep information accurate and up to date, we do not guarantee that the Website will be uninterrupted, error-free or free of harmful components, or that information such as prices, availability and service areas is always current. To the maximum extent permitted by law, we are not liable for any loss arising from your use of, or inability to use, the Website.

19. Events Beyond Our Control

We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including severe weather, road closures, accidents, natural disasters, power or internet outages, illness, government actions or labour disruptions. In those cases, we will work with you in good faith to reschedule.

20. Your Consumer Rights

Nothing in these Terms limits or waives any rights you may have under applicable Ontario or other Canadian consumer protection laws that cannot be waived or modified by agreement. If any part of these Terms is inconsistent with those rights, the law will apply.

21. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law principles. If a dispute arises, please first contact us so that we can try to resolve it informally and in good faith. If it cannot be resolved, you agree that the courts located in Ontario have jurisdiction, subject to any right you have under consumer protection law to bring a claim in another forum, such as the Small Claims Court in your jurisdiction.

22. General

Changes to these Terms: We may update these Terms from time to time. The version on the Website on the date you book applies to that booking. Continued use of the Website after changes are posted means you accept them.
Entire agreement: These Terms, together with our Privacy Policy and the booking confirmation, are the entire agreement between you and us about the Services and replace any earlier discussions or understandings.
Severability: If any part of these Terms is found to be invalid or unenforceable, the rest remains in effect.
No waiver: If we do not enforce a right under these Terms, that is not a waiver of that right.
Assignment: You may not transfer your booking or rights under these Terms to anyone else without our consent. We may use subcontractors or team members to perform the Services.
Electronic communications: You agree that we may communicate with you electronically, including by email, text message and through the Website, and that electronic communications satisfy any legal requirement that they be in writing.

23. Contact Us

If you have any questions about these Terms, need to change or cancel a booking, or want to report a concern, please contact us:

Orbit Mobile Car Detailing (Orbit Detailing) Website: https://orbitdetailing.ca Phone: (647) 779-0005 Email: Orbitxpayments@gmail.com