Privacy Policy

Orbit Mobile Car Detailing (“Orbit Detailing”) Website: https://orbitdetailing.ca Effective date: November 4, 2026 Last updated: November 4, 2026

1. Introduction

Orbit Mobile Car Detailing, operating as Orbit Detailing (“Orbit Detailing”, “we”, “us” or “our”), provides mobile car detailing services to customers in Toronto and across the Greater Toronto Area and surrounding parts of Ontario, Canada. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices and rights you have. It applies to personal information collected through our website, https://orbitdetailing.ca, and through our related services, including booking, price estimates, phone calls, text messages, email, WhatsApp and social media.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and other applicable Canadian and Ontario laws.

By using our website or booking our services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our website or services.

2. What Personal Information We Collect

“Personal information” means information about an identifiable individual. Depending on how you interact with us, we may collect the following.

Information you give us directly

Contact details: your name, phone number, email address and, where relevant, your WhatsApp or social media username.
Service location: the address where you would like your vehicle detailed (for example, your home, workplace or parking lot), and any access or parking instructions you provide.
Vehicle information: the year, make, model, body type and colour of your vehicle, and any notes about its condition (for example, pet hair, stains or salt build-up).
Booking details: the package you choose, your preferred date and time, and any special requests.
Payment information: details needed to take payment after your service is completed. Card payments are handled by our payment provider; we do not store full card numbers on our website.
Communications: the content of messages, emails, calls and enquiries you send us, including feedback and complaints.

Information we collect automatically when you use our website

Your IP address, approximate location, browser type, device type and operating system.
Pages you visit, links you click, the website that referred you to us, and the date, time and length of your visit.
Information collected through cookies and similar technologies (see Section 5).

Information from other sources

Public reviews and ratings you post about us on Google or other platforms, and messages you send us through our social media pages (such as Instagram and TikTok).
Information from our service providers, such as analytics and booking or communication tools.

Photos and videos of vehicles

We may take before-and-after photos or videos of vehicles for quality control, damage documentation and, with your permission, for our website and social media. These images may capture licence plates or items inside the vehicle. We will not publish images that identify you or your vehicle without your consent, and we will blur or remove licence plates and personal items from any image we publish.

We do not knowingly collect sensitive personal information (such as health or financial account details) through our website, and we ask that you do not send it to us.

3. Why We Collect and Use Your Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and for the purposes we identify to you at or before the time of collection. These include:

Providing price estimates and booking, scheduling and confirming your service.
Travelling to your location and performing the detailing service.
Sending service-related messages, such as booking confirmations, arrival and completion updates (for example, “we’re 30 minutes away”), and rescheduling notices.
Processing payments and keeping financial and business records.
Responding to your questions, requests, feedback and complaints.
Documenting the condition of your vehicle and resolving any service disputes or claims.
Improving our website, services, pricing and customer experience.
Understanding how visitors use our website, and measuring and improving our advertising and marketing.
Sending you promotional messages, where you have given consent (see Section 6).
Protecting our business, preventing fraud and misuse, and keeping our website secure.
Complying with legal and regulatory obligations.

If we want to use your personal information for a new purpose, we will tell you and, where required, obtain your consent first.

4. Your Consent

We collect, use and disclose your personal information with your knowledge and consent, except where the law allows or requires otherwise.

Express consent: for example, when you tick a box, submit a form or agree to receive marketing messages.
Implied consent: for example, when you provide your address and vehicle details to book a service, we understand you agree that we will use that information to carry out the booking.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 16. If you withdraw consent, we may not be able to provide some or all of our services. Withdrawing consent to marketing messages will not affect service-related messages about a booking you have made.

5. Cookies, Analytics and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help a website work, remember your preferences and understand how it is used.

We may use:

Essential cookies: needed for the website to function and stay secure.
Analytics cookies: to understand how visitors use our site. We use Google Tag Manager and may use Google Analytics and similar tools.
Advertising and marketing cookies: to measure the effectiveness of our advertising and to show relevant ads on other platforms, if we run such campaigns.

Your choices. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works. You can opt out of Google Analytics by using Google’s opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Some browsers also offer “Do Not Track” settings; our website may not respond to these signals.

6. Marketing Communications and CASL

We will send commercial electronic messages (such as promotional emails or texts) only where we have your express or implied consent as defined by CASL. Every marketing message will identify us, include our contact information, and provide a free and easy way to unsubscribe.

You can unsubscribe at any time by clicking the unsubscribe link in an email, replying “STOP” to a text message, or contacting us directly. We will act on unsubscribe requests within 10 business days. Service messages about an appointment you have booked are not marketing messages and may still be sent.

7. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances.

Our team: our detailers and staff receive the information needed to travel to you and complete your service, such as your name, address, contact details and vehicle information.
Service providers: trusted third parties who help us operate our business, such as website hosting and maintenance providers, booking and scheduling tools, analytics providers (for example Google), payment processors, and messaging or communication platforms (for example SMS, email and WhatsApp). They may use your information only to perform services for us and are expected to protect it.
Legal and safety reasons: where we are required or permitted by law, such as to respond to a court order, a lawful request from a government authority, or to protect our rights, property, safety or that of others.
Business changes: if we sell, merge or transfer all or part of our business, your information may be shared with the other party, who will be required to protect it in line with this policy.
With your consent: for example, when you allow us to publish a photo of your vehicle or a testimonial.

8. Third-Party Websites, Social Media and Reviews

Our website contains links to and features from third parties, including Instagram, TikTok, Google Maps and Google Reviews. These third parties have their own privacy policies and practices, and we are not responsible for how they collect or use your information. Please review their policies before you interact with them.

If you post a review or comment about us on a public platform, it is governed by that platform’s terms and privacy policy. We may display reviews on our website and respond to them publicly. Please do not include sensitive personal information in reviews or public messages.

9. Storage of Information Outside Canada

Some of our service providers, including analytics, hosting and communication platforms, may store or process information on servers located outside Canada, such as in the United States. When your information is processed in another country, it may be accessible to courts, law enforcement and national security authorities in that country under its laws. We use reasonable contractual and technical measures to protect your information wherever it is processed.

10. How Long We Keep Your Information

We keep personal information only as long as needed to fulfil the purposes described in this policy, to meet legal, tax, accounting and reporting requirements, and to resolve disputes or enforce our agreements.

When personal information is no longer needed, we securely delete, destroy or anonymize it.

11. How We Protect Your Information

We use reasonable physical, organizational and technological safeguards appropriate to the sensitivity of the information, such as access controls, secure connections (HTTPS), and limiting access to those who need it. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law, and we will keep a record of the breach.

12. Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access: ask whether we hold personal information about you, and request a copy of it and information about how it has been used and to whom it has been disclosed.
Correction: ask us to correct information that is inaccurate or incomplete.
Withdraw consent: withdraw your consent to our collection, use or disclosure of your information, subject to legal or contractual restrictions.
Challenge compliance: raise a concern about how we handle your personal information.

To exercise these rights, contact us using the details in Section 16. We may need to verify your identity before responding. We will respond within 30 days of receiving your request, and we may extend that period where the law permits, in which case we will tell you. Access is generally free of charge, but where a fee applies we will tell you the cost in advance. In limited cases we may refuse access, for example where it would reveal personal information about another person or where the law prohibits it, and we will explain our reasons.

13. Complaints

If you have a concern about our handling of your personal information, please contact us first so that we can try to resolve it. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada Website: https://www.priv.gc.ca Toll-free: 1-800-282-1376

14. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will post the updated policy on this page and change the “Last updated” date above. If the changes are significant, we will take reasonable steps to notify you. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Orbit Mobile Car Detailing (Orbit Detailing)

Website: https://orbitdetailing.ca

Phone: (647) 779-0005

Email: Orbitxpayments@gmail.com